Posts by Bernie Fussenegger

10 Tips for Optimizing Your Retail Self-Ordering Kiosk
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10 Tips for Optimizing Your Retail Self-Ordering Kiosk

For the retail industry, efficiency and customer satisfaction are crucial for success. One way to achieve both is by implementing a retail self-ordering kiosk. These automated machines allow customers to place orders and make payments without human interaction. The global self-service kiosk market is rapidly growing, with projections expecting it to reach USD 43.65 billion […]

How to Leverage EZ-Chow’s Self-Service Kiosks for Clover’s POS System
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How to Leverage EZ-Chow’s Self-Service Kiosks for Clover’s POS System

Staying ahead of the game is crucial, especially in the competitive restaurant industry. One way to do this is by integrating self-service kiosks into your business operations. These kiosks provide a convenient and efficient way for customers to place orders and make payments, while also reducing labor costs and improving order accuracy. If you’re a […]

10 Strategies to Maximize Restaurant Success with an Online Ordering System
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10 Strategies to Maximize Restaurant Success with an Online Ordering System

An effective online ordering system is crucial for any restaurant to thrive and succeed, especially in a landscape where customers have numerous dining options. With the increasing preference for online platforms to order their favorite meals, customers are seeking more convenience and efficiency. Quick Stats: To help restaurant owners navigate this competitive landscape, check out […]

The Ultimate Guide on Setting Up an Online Food Ordering System
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The Ultimate Guide on Setting Up an Online Food Ordering System

Having an online food ordering system is no longer just a luxury for restaurants, it’s a necessity. With the ease of use of online ordering system and the changing preferences of consumers, offering online ordering has become a crucial component of a successful restaurant business.Our guide will show you how, and explain the incredible benefits […]

How White Label Online Ordering Platforms Empower Restaurants
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How White Label Online Ordering Platforms Empower Restaurants

Every restaurant is looking for ways to stand out from the competition and online ordering has become an essential component of the restaurant industry to help brands. With the increasing demand for convenience and speed, restaurants are looking for innovative solutions to meet customer expectations. One such solution is a white label online ordering platform. […]

10 Ways to Reduce the Cost of Self-Ordering Kiosks
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10 Ways to Reduce the Cost of Self-Ordering Kiosks

Self-ordering kiosks have revolutionized the dining experience, offering a streamlined and efficient way for customers to place their orders. However, the cost of implementing self-ordering kiosks can be a significant investment for restaurants. In this comprehensive guide, we will explore 10 strategic approaches to reduce the cost of self-ordering kiosks without compromising on quality. Let’s […]

10 Tips for Choosing the Best Online Ordering System for Small Businesses
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10 Tips for Choosing the Best Online Ordering System for Small Businesses

Having an online ordering system is essential for small businesses, especially in the restaurant industry. It provides convenience for customers and streamlines operations for restaurant owners. However, with so many options available, it can be overwhelming to choose the best online ordering system for your small business. That’s why we’ve compiled a comprehensive guide with […]

Boosting Revenue and Customer Satisfaction With Real-Time Restaurant Menu Updates
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Boosting Revenue and Customer Satisfaction With Real-Time Restaurant Menu Updates

Restaurant owners and operators understand the importance of staying ahead of the competition and meeting customer expectations. One crucial aspect that can make or break a restaurant’s success is its menu. The restaurant menu serves as a reflection of the establishment’s offerings, showcasing its culinary creativity and enticing customers to indulge in delightful dining experiences.However, […]

Strategies to Enhance the Hotel Guest Experience with a Hotel Digital Ordering Platform
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Strategies to Enhance the Hotel Guest Experience with a Hotel Digital Ordering Platform

The hospitality industry is constantly evolving, and it is essential for hotels to adapt to the changing needs and expectations of their guests. One of the key areas where hotels can significantly improve the guest experience is through the implementation of a hotel digital ordering platform. By providing guests with the convenience of ordering food […]

Strategies for Leveraging Customer Data from Your Restaurant
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Strategies for Leveraging Customer Data from Your Restaurant

Restaurants have access to a vast amount of customer data that, when properly leveraged, can drive business decisions and improve overall performance. By utilizing customer ordering data from online platforms and analyzing customer insights, restaurants can gain a deeper understanding of their clientele, personalize their marketing efforts, and enhance customer relationships. From my experiences gained […]

Born 2 Bagel: Authentic New York-Style Bagels and Seamless Online Ordering
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Born 2 Bagel: Authentic New York-Style Bagels and Seamless Online Ordering

Born 2 Bagel, located in Louisville, Kentucky, is a haven for bagel lovers seeking an authentic New York-style bagel experience. With a dedication to quality and authenticity, Born 2 Bagel handcrafts each bagel using traditional techniques, resulting in a perfect balance of a crisp exterior and a soft, chewy interior. Elevate Your Bagel Experience with […]

The Power of Personalization in the Restaurant Industry
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The Power of Personalization in the Restaurant Industry

For a restaurant to thrive, providing a personalized guest experience is key to standing out from the crowd and driving customer loyalty. By tailoring your offerings to meet the unique needs and preferences of your customers, you can create memorable experiences that keep them coming back for more. This article will explore the importance of […]

Marketing Your Online Ordering Solution to Your Customers
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Marketing Your Online Ordering Solution to Your Customers

Having an online ordering solution for your business is essential to meet the growing demand for convenience and efficiency. But simply having an online ordering system in place is not enough. To truly maximize its potential, you need to effectively market your website to customers and encourage them to use your online ordering service. In […]

How Online Ordering Revolutionizes Restaurant Operations and Boosts Performance
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How Online Ordering Revolutionizes Restaurant Operations and Boosts Performance

Restaurants are constantly seeking innovative ways to streamline their operations and enhance customer satisfaction. One technology that has transformed the restaurant industry is online ordering. By implementing online ordering systems, restaurants can effectively manage their operations, improve efficiency, and gain valuable insights into their performance. We will explore how online ordering revolutionizes restaurant operations and […]

Top Reasons Your Restaurant Needs an Online Ordering Solution in 2024
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Top Reasons Your Restaurant Needs an Online Ordering Solution in 2024

As we look towards 2024, several key trends are set to shape the future of the industry. From the increasing demand for online ordering platforms to the rise of self-service kiosks, restaurants have the opportunity to enhance customer experiences and drive revenue by leveraging technology and customer data. Meeting Customer Expectations Listening to customers is […]

The Importance of Digital Ordering Platforms for Quick Service Restaurants (QSRs)
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The Importance of Digital Ordering Platforms for Quick Service Restaurants (QSRs)

Quick service restaurants (QSRs) face the challenge of meeting customer demands for convenience and efficiency especially when there are many different options. With the rise of technology, digital ordering platforms have become essential for QSRs to stay competitive and meet customer expectations. In this article, we will explore the key benefits of implementing a digital […]

Enhancing Restaurant Customer Experiences with Online Ordering
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Enhancing Restaurant Customer Experiences with Online Ordering

The restaurant industry is continuously evolving to meet the changing preferences and behaviors of consumers. One significant shift that has occurred in recent years is the increasing demand for online ordering. As restaurant owners, it is crucial to understand the impact of online ordering on customer experiences and how it can be leveraged to improve […]

Elevate Your Events with an Integrated Digital Ordering Platform & Self-Service Kiosks
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Elevate Your Events with an Integrated Digital Ordering Platform & Self-Service Kiosks

For the event organizer, efficiency and convenience are key factors in creating a successful event. Whether it’s a concert, festival, or indoor/outdoor gathering, providing a seamless customer experience is essential. This is where an integrated digital ordering platform and self-service kiosks come into play. With the ability to maximize profits, expand your customer base, and […]

Enhancing the Theme Park Guest Experiences and Maximizing Profits
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Enhancing the Theme Park Guest Experiences and Maximizing Profits

In the competitive landscape of the theme park industry, ensuring outstanding guest experiences and maximizing revenue streams are essential for achieving success. To achieve these goals, theme parks are turning to innovative solutions such as digital ordering platforms and self-service kiosks. These technologies empower visitors to have more control over their dining experiences, reduce wait […]

Streamlining Resort Operations and Enhancing Guest Experiences
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Streamlining Resort Operations and Enhancing Guest Experiences

The hospitality industry has been evolving rapidly over the last decade as travelers expectations change. Resorts and hotels are constantly seeking innovative solutions to improve operational efficiency and elevate guest experiences. One such solution that has gained significant traction is the implementation of a Resort Online Ordering Platform that integrates with the reports existing Point […]

The Power of Online Ordering and Menu Optimization
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The Power of Online Ordering and Menu Optimization

Having an effective online ordering system and a well-optimized menu is crucial for restaurant businesses. With the increasing demand for convenience and the rise of online food delivery platforms, restaurants need to adapt to meet the needs of their customers. In this article, we will explore the importance of online ordering and menu optimization, and […]

Food Truck Online Ordering System: Enhancing Efficiency and Customer Experience
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Food Truck Online Ordering System: Enhancing Efficiency and Customer Experience

Over the last five to ten years, food trucks have become increasingly popular, offering a unique and convenient dining experience. However, with the rise of online ordering and delivery services, it is essential for food truck owners to adapt to changing customer expectations. By implementing a food truck online ordering system, owners can improve efficiency, […]

How EZ-Chow Boosts Restaurant Revenue with Branded Online Ordering Solutions
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How EZ-Chow Boosts Restaurant Revenue with Branded Online Ordering Solutions

Restaurants must adjust to the evolving patterns of consumer behavior in the current digital era. Online ordering has become a crucial part of a restaurant’s success, offering convenience, personalization, and brand loyalty. One such solution that helps restaurants maximize their revenue potential is EZ-Chow, a leading provider of branded online ordering systems. With its robust […]

The Benefits of EZ-Chow Online Ordering for Restaurants
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The Benefits of EZ-Chow Online Ordering for Restaurants

As technology continues to shape the way we live and do business, the restaurant industry is no exception. With the rise of online ordering platforms like EZ-Chow, restaurants have the opportunity to revolutionize the way they serve their customers. In this article, we will explore the numerous benefits of having an online ordering experience using […]

The Things That Keep Restaurant Owners Up at Night
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The Things That Keep Restaurant Owners Up at Night

Operating a restaurant presents numerous challenges. Balancing staff management with guaranteeing customer contentment, restaurant proprietors bear a significant workload. With the ever-evolving industry and the challenges that come with it, it’s no wonder that many restaurant owners find themselves lying awake at night, pondering the issues and concerns that keep them up. In this article, […]

Boosting Revenue and Brand Loyalty with EZ-Chow’s Digital Ordering Platform
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Boosting Revenue and Brand Loyalty with EZ-Chow’s Digital Ordering Platform

Restaurants in the modern digital era must navigate through a constantly changing landscape, as consumer preferences evolve and competition intensifies. With the food industry increasingly embracing online ordering channels, it has become imperative for businesses to utilize digital solutions that not only maximize profits but also cultivate lasting connections with customers. Introducing EZ-Chow’s digital ordering […]

The Rise of Self-Service Kiosks in the Restaurant Industry
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The Rise of Self-Service Kiosks in the Restaurant Industry

The restaurant industry has seen a steady rise in the adoption of self-service kiosk technology in recent years. With the increasing demand for convenience and efficiency, self-service kiosks have become a valuable tool for both customers and restaurant owners. In this article, we will explore the benefits of self-service kiosks in restaurants, the impact they […]

How Self Service Kiosks Revolutionize the Restaurant Industry
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How Self Service Kiosks Revolutionize the Restaurant Industry

Efficiency and convenience are key factors in providing exceptional customer service. The restaurant industry, in particular, has witnessed a significant transformation with the introduction of self-service kiosks. These interactive touchscreen devices have revolutionized the way customers place their orders and pay for their meals. In this article, we will discuss how to implement them effectively […]

The Benefits of Implementing Automated Self-Service Kiosks for Restaurants
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The Benefits of Implementing Automated Self-Service Kiosks for Restaurants

In the world of restaurants and quick service restaurants (QSRs), finding ways to optimize operations and enhance the customer experience is crucial. One of the most effective solutions that has gained significant traction in recent years is the implementation of automated self-service kiosks. These innovative kiosks have revolutionized the way customers interact with businesses, providing […]

Enhance Your Restaurant Customer Experience with an Online Ordering System
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Enhance Your Restaurant Customer Experience with an Online Ordering System

Customers expect convenience and efficiency in every aspect of their lives, including ordering food. Implementing an online ordering system can greatly enhance the customer experience at your restaurant. By providing a seamless and user-friendly platform for customers to place their orders, you can streamline the ordering process, improve accuracy, and increase customer satisfaction. In this […]

How Self-Service Kiosks Empower Guests and Boost Restaurant Revenue
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How Self-Service Kiosks Empower Guests and Boost Restaurant Revenue

With the evolution of the restaurant industry, technology plays a crucial role in enhancing the guest experience and driving revenue growth. One such technology that has gained popularity in recent years is self-service kiosks. These interactive touch-screen devices allow customers to take control of their ordering process, resulting in improved efficiency, increased customer satisfaction, and […]

Maximizing Profits and Efficiency with Self-Service Kiosks for Restaurants
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Maximizing Profits and Efficiency with Self-Service Kiosks for Restaurants

Consumers are constantly seeking convenience and efficiency in their dining experiences and as a result, many restaurants are turning to self-service kiosks to automate the ordering process and maximize profits while also reducing labor costs. Self-service kiosks offer a range of benefits for both customers and restaurant owners, allowing for faster service, increased order accuracy, […]

The Importance of a Strong Digital Ordering Platform for Restaurants
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The Importance of a Strong Digital Ordering Platform for Restaurants

Restaurants need to adapt to the changing consumer preferences and behaviors. One of the key areas where restaurants can leverage technology is in their ordering systems. Implementing a strong digital ordering platform can have numerous benefits for restaurants, ranging from streamlined operations to improved customer experiences. Having a strong online partner is important – EZ-Chow […]

The Power of Self-Service Kiosks in Quick-Service Restaurants
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The Power of Self-Service Kiosks in Quick-Service Restaurants

Efficiency and customer satisfaction are key factors for success in the fast-paced quick-service restaurant (QSRs) world. To streamline the ordering process and enhance the front-end experience, many businesses are turning to self-service kiosks as a game-changing solution. Self-ordering kiosks have gained significant popularity in recent years, revolutionizing the way customers place orders and pay for […]

How Self Service Kiosks Revolutionize Coffee Shops
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How Self Service Kiosks Revolutionize Coffee Shops

Customers are increasingly seeking convenience and efficiency in every aspect of their lives. This demand has led to the rise of self-service technology in various industries, including the foodservice sector. Coffee shops, in particular, have embraced the use of self-service kiosks to enhance the customer experience and streamline their operations. In this article, we will […]

How McDonald’s Self-Service Kiosks Changed the Customer Experience Game
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How McDonald’s Self-Service Kiosks Changed the Customer Experience Game

In the aways changing fast-food industry, customer experience is a key factor for success. As consumers seek convenience, personalization, and efficiency, restaurants must adapt to meet these changing demands. McDonald’s, a global fast-food giant, recognized the need for innovation and embraced technology to enhance their services and elevate the overall dining experience. One of the […]

The Benefits of Self-Service Kiosks for Food Ordering at Resorts and Hotels
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The Benefits of Self-Service Kiosks for Food Ordering at Resorts and Hotels

Convenience and the ability to put the customer and experience first is paramount, especially in the hospitality industry. Guests expect seamless experiences that cater to their needs and preferences. This is where self-service kiosks come into play. Self-service kiosks have become increasingly popular in various sectors, including hotels and resorts, offering guests the flexibility and […]

Streamlining Restaurant Operations With an Integrated Online Ordering Solution
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Streamlining Restaurant Operations With an Integrated Online Ordering Solution

The restaurant industry has always been a fast-paced and ever-evolving space. With the rise of technology, restaurants are constantly seeking new ways to streamline their operations and enhance the customer experience. One such solution that has gained immense popularity in recent years is integrated online ordering. This technology allows customers to place their orders online, […]

Enhancing the Restaurant Experience with Digital Signage
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Enhancing the Restaurant Experience with Digital Signage

In the competitive restaurant landscape, it is crucial for businesses to find effective ways to stand out from the crowd. One powerful tool that can help restaurants differentiate themselves and create a memorable in-store experience is digital signage. Research shows that 76% of consumers enter restaurants they have never visited before simply because of the […]

The Importance of Creating Great Restaurant Customer Experiences
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The Importance of Creating Great Restaurant Customer Experiences

In the fiercely competitive restaurant industry of today, the paramount factor for success is providing exceptional customer experiences. To distinguish themselves and cultivate a loyal customer base, restaurants must stay attuned to evolving consumer expectations and behaviors, especially in light of the ongoing challenges posed by the COVID-19 pandemic. Now, more than ever, grasping the […]

Transform Sales and Customer Retention with Integrated Loyalty Programs
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Transform Sales and Customer Retention with Integrated Loyalty Programs

In the highly competitive restaurant industry, customer loyalty plays a crucial role in the success of your business. With so many dining options available, it is essential to create an experience that keeps customers coming back for more. Building a loyal customer base not only increases sales but also improves customer retention. Research has shown […]

The Importance of Menu Optimization for Restaurants
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The Importance of Menu Optimization for Restaurants

In the cutthroat world of the restaurant industry, one of the most crucial factors determining success and profitability is menu optimization. A thoughtfully optimized menu can draw in customers, boost sales, and ultimately maximize profits. However, many restaurant owners tend to ignore this aspect of their business, failing to grasp the opportunity to reach their […]

Adopting Customer-Centric Strategies: How Restaurants are Adapting to the Evolving Needs of Their Customers
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Adopting Customer-Centric Strategies: How Restaurants are Adapting to the Evolving Needs of Their Customers

In the fast-paced restaurant industry, customer demands and expectations are constantly changing. Simply serving quality food is no longer enough to satisfy customers. Nowadays, diners seek an all-encompassing dining experience that caters to their unique preferences. They desire personalized service, speedy service in fast-food restaurants, and a seamless integration of technology to elevate their overall […]

The Power of Data: Boosting Restaurant Sales and Enhancing Customer Engagement
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The Power of Data: Boosting Restaurant Sales and Enhancing Customer Engagement

In today’s digital era, harnessing the power of data is paramount. Restaurants that effectively utilize their data gain a significant edge over their competitors. Embracing a data-driven approach to dining means making informed decisions that drive sales growth and foster stronger customer connections. By capturing and analyzing data on customer behavior, preferences, and feedback, restaurants […]

Embrace the Future of Restaurant Management: Boost Your Bottom Line with Chatbots and AI
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Embrace the Future of Restaurant Management: Boost Your Bottom Line with Chatbots and AI

n the fiercely competitive and fast-paced restaurant industry, staying ahead requires more than just exceptional food and service. As technology continues to advance, restaurant management has embraced a new era powered by chatbots and AI. Experience the transformative potential of these cutting-edge tools that revolutionize customer engagement, drive sales, and maximize profitability. By harnessing the […]

The Future of Dining: Revolutionizing the Restaurant Industry with AI Technology
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The Future of Dining: Revolutionizing the Restaurant Industry with AI Technology

Discover how AI technology is reshaping the restaurant industry and revolutionizing the dining experience. In this article, we will explore the transformative power of AI technology, its benefits for restaurants, and the challenges it presents. Benefits of AI Technology for Restaurants Unlock the potential of AI technology to optimize operations, reduce costs, and enhance guest […]

Unlocking the Power of Google Reviews: How Your Restaurant Can Benefit
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Unlocking the Power of Google Reviews: How Your Restaurant Can Benefit

As a restaurant owner, you understand the importance of delivering a remarkable dining experience to your patrons in order to achieve business success. However, in today’s digital era, it is equally vital to establish a robust online presence that appeals to potential customers and enhances your reputation. With Google being the world’s most popular search […]

From Mobile Apps to Self-Service Kiosks: Exploring the Latest Trends in Fast Casual Ordering
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From Mobile Apps to Self-Service Kiosks: Exploring the Latest Trends in Fast Casual Ordering

Fast casual restaurants are becoming increasingly popular in our fast-paced world where customers don’t want to waste time waiting in line to order their food. These restaurants provide quick service while still offering high-quality food. However, with rapid advancements in technology, the way we order food is also changing. Fast casual restaurants are embracing the […]

From Personalized Rewards to Social Media Engagement: Innovative Ways Restaurants Can Boost Customer Loyalty
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From Personalized Rewards to Social Media Engagement: Innovative Ways Restaurants Can Boost Customer Loyalty

In today’s competitive restaurant industry, customer loyalty is more important than ever. With so many options available, it’s crucial to find innovative ways to keep customers coming back for more. From personalized rewards programs to social media engagement, there are countless strategies that restaurants can use to boost customer loyalty. By creating a personalized experience […]

How to Leverage Restaurant Loyalty Program Data to Drive Business Decisions
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How to Leverage Restaurant Loyalty Program Data to Drive Business Decisions

In today’s competitive restaurant industry, building customer loyalty is crucial for success. One powerful tool that can help you in this endeavor is a restaurant loyalty program. Moreover, loyalty programs have become a crucial tool for businesses to retain customers and increase revenue. Customer loyalty isn’t just a feel-good strategy; it’s a cash-churning engine propelling […]

How to Create a Great Restaurant Experience Using Product Innovation
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How to Create a Great Restaurant Experience Using Product Innovation

Restaurants are constantly trying to wow their guests with new and exciting experiences. After all, the moment your guest walks through the door is when they experience your brand for the first time. How can you ensure that they have an unforgettable experience? One way to do this is through product innovation. Sure, it may […]

How Retailers Are Innovating With Technology To Connect With Consumers
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How Retailers Are Innovating With Technology To Connect With Consumers

Today’s consumers are tech savvy and expect to be able to access the same online shopping experience, no matter where they are or what device they use. With an increasing number of shoppers accessing e-commerce through their mobile and tablet devices, retailers need to innovate with technology if they want to stay competitive. The good […]

Creating a Memorable Restaurant Experience
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Creating a Memorable Restaurant Experience

Restaurant guests don’t come to your establishment once (at least you don’t want a one and done visit). They return over and over again, which is why you want to make every single dining experience memorable for them. Keeping that in mind, here are some key tips that will help you create a memorable restaurant […]

How Convenience Stores Threaten Fast Food Restaurants
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How Convenience Stores Threaten Fast Food Restaurants

Fast-food chains have been struggling to keep up with the demands of customers who are increasingly looking for more convenient ways to eat. To stay ahead, fast food chains need to find new ways to stay relevant and retain their customer bases. The battle for consumers’ time and money is never easy — especially when […]

How Technology Is Changing The Way We Eat: From Fast Food to Fine Dining
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How Technology Is Changing The Way We Eat: From Fast Food to Fine Dining

Have you ever walked into a restaurant and been so blown away by the architecture or ambiance that you didn’t even think about what you were going to order? Maybe it was your first time there, and the experience was so overwhelming that all you could think about was going back. Or maybe you frequent […]

Understanding Your Customers with Order History Data
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Understanding Your Customers with Order History Data

Do you know what your customers’ favorite dishes are at your restaurant? Do you have a clear idea of which items sell best? If you’re like most restaurants, the answer to both questions is probably no. Most restaurants have very limited insight into their customers and very little data on their order history. However, that […]

How Ordering Apps Changed How Customers Engaged with Restaurants
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How Ordering Apps Changed How Customers Engaged with Restaurants

As we start, put yourself into the customers shoes and think about how you changed the way you engaged with brands over the last 10 years, but really how COVID forced a different experience and expectations. The rise of mobile technology has had a major impact on the way people interact with restaurants, fast casual […]

Exploring the Impact of AI Voice Ordering on Restaurants
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Exploring the Impact of AI Voice Ordering on Restaurants

Technology continues to revolutionize various aspects of our lives, and the restaurant industry is no exception. One such innovation that is reshaping the way we dine out is AI voice ordering. Forget waving to the waiter! AI voice ordering is shaking up the restaurant industry, streamlining the way we dine out in today’s fast-paced world. […]

Emerging Trends in the Travel and Tourism Industry
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Emerging Trends in the Travel and Tourism Industry

A couple weeks ago we covered the meetings and events industry and how COVID really changed the way events were being help and how technology really helped shape the industry going forward. This week we will explore some of the trends that have been reshaping the travel and tourism industry, the last sector that makes […]

Ways Loyalty Programs Use Data to Drive Customer Engagement
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Ways Loyalty Programs Use Data to Drive Customer Engagement

With the shift in customer expectations, loyalty programs need to evolve in order to meet them. In this article, we look at several ways loyalty programs use data to drive customer engagement. Customer expectations have changed over the past few years. We’re now much more demanding of brands than ever before. Consumers want brands that […]

Copeland’s of New Orleans Integrates the EZ-Chow Self-Service Kiosk Ordering Solution
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Copeland’s of New Orleans Integrates the EZ-Chow Self-Service Kiosk Ordering Solution

The Louisville-based EZ-Chow has partnered with Copeland’s of New Orleans to add the EZ-Chow self-service kiosk that will allow customers to order directly from the kiosk creating a good customer experience while also helping to reduce labor. The EZ-Chow self-service kiosk solution integrates with the Copeland’s Point-of-Sale (POS) system making the set-up easy while also […]

Technology and Experiences to Expect from Quick Service Restaurants in 2023
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Technology and Experiences to Expect from Quick Service Restaurants in 2023

The restaurant industry is changing at a rapid pace. Fast casual, technology-focused concepts are taking hold of the market and threatening traditional sit-down restaurants. As a result, many traditional quick service operators are trying to adapt to this new landscape. We plan to explore some technology that you will see more of in the restaurant […]

Artificial Intelligence in the Restaurant Industry: How AI Will Change Your Experiences
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Artificial Intelligence in the Restaurant Industry: How AI Will Change Your Experiences

Artificial intelligence (AI) is the next big thing in the restaurant industry. AI is a collection of technologies that are designed to make computers more like humans. AI works by learning and understanding data, then making decisions based on that information. It’s already being used to automate certain processes in the restaurant industry, but it’s […]

How Third Party Delivery Services are Changing the Pizza Industry
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How Third Party Delivery Services are Changing the Pizza Industry

Pizza has been a popular meal for many years, but the pizza industry has recently been going through an exciting transformation. The advent of third-party delivery services, such as Grubhub, DoorDash, and Uber Eats, has enabled pizza restaurants to reach a wider audience and offer their products to people all over the world. These services […]

Quick-Serve Restaurants Take the Next Step in Self-Ordering Kiosks
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Quick-Serve Restaurants Take the Next Step in Self-Ordering Kiosks

Quick-service restaurants (QSRs) in today’s world need to be able to adapt quickly and offer a variety of ways to order their food. Self-ordering kiosks are one way that QSRs can offer an alternative ordering method that does not require the guest to interact with a human cashier. Quick-service restaurants have been using self-order kiosks […]

Technology Trends Impacting the Restaurant Industry
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Technology Trends Impacting the Restaurant Industry

Technological advancements in the restaurant industry are so rampant that they’re almost impossible to keep up with. The pace of innovation has increased exponentially over the past few years, and with that change has come an abundance of new technology trends that will have a significant impact on your business. In this article, we’ll explain […]

Using QR Codes and Kiosks in the Restaurant Industry to Drive More Customer Engagement
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Using QR Codes and Kiosks in the Restaurant Industry to Drive More Customer Engagement

In today’s digital world, there is no limit to how businesses can drive more engagement with their customers, beyond simply creating a great website. The restaurant industry is one of the most digitally-inclined industries out there. That’s because restaurants are constantly seeking new and more convenient ways to engage with their customers. From offering customers […]

How to Get More Customers to Enroll in Your Restaurant Loyalty Program
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How to Get More Customers to Enroll in Your Restaurant Loyalty Program

When it comes to increasing foot traffic and keeping your customers coming back for more, a loyalty program is an essential part of your restaurant’s success. Programs that offer discounts, exclusive deals, and other customer incentives are typically called loyalty programs. They use various design elements to entice consumers to join and keep coming back […]

How to Drive Your Restaurant Business with Data, Analytics and Insights
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How to Drive Your Restaurant Business with Data, Analytics and Insights

In today’s competitive restaurant environment, it’s more important than ever to use data, analytics and insights to drive your business. If you want to succeed beyond just staying afloat, you need to focus on growing your business. You need insights into what drives repeat customers and lapsed guests. You need data and analytics to measure […]

Restaurant Industry Loyalty Programs – Ways To Retain Customers
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Restaurant Industry Loyalty Programs – Ways To Retain Customers

Loyalty programs can play an important role in attracting new customers, retaining current ones and building brand affinity. They can also have a significant impact on the profitability of your business. Why? Because loyalty programs typically offer you a chance to earn back some of the money you spend on everyday expenses from advertising, marketing, […]

Emerging Trends within the Meetings and Events Industry
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Emerging Trends within the Meetings and Events Industry

Last week we covered the recreation & entertainment industry and how important technology has been in the changing dynamics and expectations of customers along with a brands need to stand apart from the completion. This week we will explore some of the trends that have been reshaping the meetings and events industry, one of five […]

EZ-Chow and Patronix Partnership Enables Merchant Loyalty Rewards
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EZ-Chow and Patronix Partnership Enables Merchant Loyalty Rewards

The Louisville-based EZ-Chow is now offering their merchant partners product loyalty rewards through a partnership with Patronix. EZ-Chow’s digital ordering platform can integrate with the leading Point-of-Sale (POS) systems and now can integrate with the Patronix loyalty platform which provides customer engagement solutions and loyalty programs for restaurants, retail chains, and convenience stores. Mo Sloan, […]

How Technology is Changing the Recreation & Entertainment Industry
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How Technology is Changing the Recreation & Entertainment Industry

Last week we covered the lodging industry and how technology has been a driving force in meeting the customer expectations. This week we are going to dive into the recreation and entertainment industry, one of five sectors that make up the hospitality industry. The recreation and entertainment industry is what people do for rest, relaxation […]

Did You Know Webinar with Heartland POS and EZ-Chow
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Did You Know Webinar with Heartland POS and EZ-Chow

Mo Sloan (Founder and CEO of EZ-Chow) had the opportunity of spending time with the Heartland POS Retail dealers to share the EZ-Chow story and how the EZ-Chow solutions can be a benefit in the restaurant/hospitality industry. Highlights from the Heartland webinar… Check out the webinar in it’s entirety (22 total minutes). EZ-Chow has solutions […]

Community Highlights: Meet Mo Sloan through the eyes of the SouthCarolinaVoyager
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Community Highlights: Meet Mo Sloan through the eyes of the SouthCarolinaVoyager

The SouthCarolinaVoyager spent time with Mo Sloan to learn more about the Founder and CEO of EZ-Chow. Some of the highlights… Check out the article in it’s entirety The SouthCarolinaVoyager is built on recommendations from the community to showcase hidden gems within the community. EZ-Chow has solutions such as an Online Ordering Solutions and Self-Ordering […]

Driving Change in the Lodging Industry with Technology
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Driving Change in the Lodging Industry with Technology

Last week we covered the Food and Beverage industry and how the kiosk technology is having a positive impact. This week we are going to dive into the Lodging Industry, one of five sectors that make up the hospitality industry. The lodging industry is a huge business and consists of hotels, motels, resorts, chalets or […]

Kiosk Technology in the Food & Beverage Industry
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Kiosk Technology in the Food & Beverage Industry

The hospitality industry contains five different sectors and today we are going to dive into how self-service kiosks are impacting the Food and Beverage industry. The food and beverage industry is considered the most visible sector that crosses over into all the other areas. To understand how big the food and beverage industry is, just […]

Meet EZ, The Newest Member of the EZ-Chow Family
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Meet EZ, The Newest Member of the EZ-Chow Family

Customer expectations, the changing landscape and the need to adapt has led EZ-Chow to observe, to listen and to create technology solutions that solve our partners problems. We would like to introduce you to, EZ, our self-service kiosk solution for the restaurant and hospitality industries. Our self-ordering kiosk, is a cost-effective solution for restaurants to […]

The Intertwined Intricacies of the Hospitality Industry
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The Intertwined Intricacies of the Hospitality Industry

Self-service technology has been increasingly important in the evolution of the hospitality industry while improving services and customer experiences. The COVID pandemic was consequential to many businesses – some had to close while others are now just rebounding back. As brands begin their rebound, it is technologies like self-service kiosks the are helping in the […]

Marketing, Promoting Products and Driving Sales with Self-Service Kiosks
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Marketing, Promoting Products and Driving Sales with Self-Service Kiosks

Self-service kiosks in the restaurant industry have many advantages and benefits for your business especially when brands are experiencing tight margins, staffing shortages and competition. Kiosks give customers the ability to order at their own pace while creating loyalty, a better customer experience and trust that their order will be accurate. Yet, ordering is just […]

Celebrating those behind EZ-Chow: An interview with our founder, Mo Sloan
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Celebrating those behind EZ-Chow: An interview with our founder, Mo Sloan

EZ-Chow Founder, Mo Sloan, started the Louisville based custom Point-of-Sale digital ordering integration solutions company in June of 2013 with the goal of putting our customers and partners first. Mo has spent over 25 years in application architecture and development working for some of the best Fortune 500 companies. It is from these experiences that […]

Changing Customer Behaviors with Self-Service Kiosks
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Changing Customer Behaviors with Self-Service Kiosks

Technology has been transforming the way customers interact and engage with brands for years. Some of those transformations have been the ability to order online via websites, mobile apps where you have everything at your fingertips, and now, kiosks for the in-store experiences. Changing customer expectations and behaviors can be a tall task for any […]

Improve Your Menu Management with an EZ-Chow Kiosk
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Improve Your Menu Management with an EZ-Chow Kiosk

Self-service Kiosks offer many benefits such as reduced labor costs, increased profitability, and a better customer experience along with your ability to manage your menu. The menu management aspects of kiosks are often overlooked when thinking about all the other benefits. Menu management can save smaller restaurant chains and independent restaurants a lot of time […]

How Kiosks Can Help with Your Restaurants Labor Issues
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How Kiosks Can Help with Your Restaurants Labor Issues

You are not only battling rising costs, but you are also battling staffing and labor shortages. The pandemic set off a chain of events that were out of the control of the restaurant operator and how they engaged with their customers. Many restaurants were forced to reduce their staff and when they were ready to […]

How EZ-Chow Kiosks Can Help Restaurants Combat Inflation
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How EZ-Chow Kiosks Can Help Restaurants Combat Inflation

Over the past couple of years, restaurants have been faced with many challenges due to COVID, and the way customers’ expectations have changed. Among the many things, restaurants are also facing the effects of inflation. Inflation can be defined as an increase in prices over a given time that also impacts the cost of living. […]

How Data Analytics Can Help Restaurants Reinvent Themselves
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How Data Analytics Can Help Restaurants Reinvent Themselves

Customer experiences and data analytics go hand-in-hand to give restaurants helpful insights about guests as it pertains to their order history, demographics, and the ability to personalize their ordering and dining experiences. Being able to capture data is key and with ordering platforms, kiosks, and loyalty programs, you are giving customers the experiences they want […]

Restaurant Technology that is Changing Customer Experiences
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Restaurant Technology that is Changing Customer Experiences

Restaurants both big and small are having to compete with many different dining options and changing customer expectations. In an industry that is customer-driven, it is even more important to use technology to stay ahead giving your restaurant a competitive edge while also improving profitability. The pandemic has been a driving force for many changes in […]

10 Benefits of Self-Service Kiosks in University Cafeterias
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10 Benefits of Self-Service Kiosks in University Cafeterias

Self-service kiosks are now a common sight in university cafeterias, reflecting a growing trend among college students. This shift is driven by changing expectations and preferences of students. It has also led to a surge in the popularity of self-service options on university campus cafeterias. These kiosks offer a convenient and efficient way for college […]

Meeting Customer Expectations of Always-Connected Diners
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Meeting Customer Expectations of Always-Connected Diners

The digital age has completely changed the way consumers access, use and consume data. The shift has been happening for the last 15 years, but over the last two years, consumers’ habits have completed changed along with the way they engage and interact with brands. To stay ahead of the competition and to evolve as […]

Using Technology to Solve Restaurant Challenges
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Using Technology to Solve Restaurant Challenges

The restaurant industry faces staffing issues, changing customer expectations, and tight margins with rising food costs. Technology can help streamline the operations side while also delivering a consistent customer experience with easy integration into your current systems, keeping costs down. One piece of technology that is an advantage for restaurants is the kiosk self-ordering platform. […]

How a Louisville company aims to ease restaurant staffing issues
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How a Louisville company aims to ease restaurant staffing issues

Article first appeared in Louisville Business First on May, 9 2022. A Louisville-based technology company is offering a self-serve ordering kiosk meant to help ease the staffing issues facing many area quick service and fast casual restaurants. The EZ-Chow Self-Ordering Kiosk processes onsite orders through a restaurant’s existing point-of-sale and merchant technology. Mo Sloan, founder […]

The Importance of Data Collection from Your Online Ordering Platform
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The Importance of Data Collection from Your Online Ordering Platform

Restaurants have been collecting customer data for years using various methods. Two that come to mind are loyalty and email programs- mainly to send offers, specials, and news about what was happening for that brand. In today’s market, there’s a lot of competition and to stay in the game you must learn to collect and […]

Top 10 Benefits of Self-Ordering Kiosks at Your Restaurant
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Top 10 Benefits of Self-Ordering Kiosks at Your Restaurant

Self-ordering kiosks are revolutionizing the way we dine out, and for good reason. They not only provide a sleek and modern experience for customers but also offer numerous benefits for restaurants. Restaurants that have implemented self-ordering kiosks have seen a significant increase in sales, with some reporting a 20% to 30% boost in revenue. So, […]

Increasing Revenue and Profits with Up-Selling and Cross-Selling
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Increasing Revenue and Profits with Up-Selling and Cross-Selling

Brands are always looking for ways to maximize revenue and profits. Upselling and cross-selling are two strategies that brands within the service industry should be taking advantage of. While marketing looks to bring in new customers, don’t ignore your current customers and the ability to get ahead of competitors and provide value to your customers. […]

Benefits of Online Ordering and a Good Mobile Experience
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Benefits of Online Ordering and a Good Mobile Experience

Ordering online has become the new norm in our fast-paced world, especially when it comes to ordering online from your cellphone. Making sure that you’re offering your clients the best mobile experience in their online ordering is extremely important to stand out among competitors. Online ordering allows customers to order at their pace, helps reduce […]

The Importance of Quality Photography to Grow Your Online Ordering Platform
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The Importance of Quality Photography to Grow Your Online Ordering Platform

Photography is important to the online experience especially as it relates to online ordering. Since the majority of consumers use social media platforms and online sites, the photos of food products need to be professionally done, high quality and entice your customers to order from you. Photography is something that will set your experience apart […]

How to Approach Staffing Issues and Supply Chain Challenges
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How to Approach Staffing Issues and Supply Chain Challenges

No doubt every business has faced staffing issues and supply-chain disruptions at one point or another, even prior to the pandemic. In this blog, we’ll discuss ways to be more flexible in the industry so your company can face the challenges of today’s society. To combat the issues your company is facing, where do you […]

3 Tech Trends Your Business Should Try in 2022
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3 Tech Trends Your Business Should Try in 2022

We can all agree that the pandemic has drastically changed the way of our world in more ways than one. From supply-chain shortages, labor shortages, and a rise of inflation, it’s impacted the restaurant industry significantly. Now more than ever, it’s become vital for businesses and restaurants to use technology to their advantage. Here are […]