The restaurant industry has always been dynamic and rapidly evolving, with businesses constantly seeking innovative ways to improve customer experiences and optimize operational efficiencies. One such technology that has increased even more because of COVID-19 and has recently gained significant traction is the self-service kiosk. As consumers increasingly embrace the convenience and speed of self-service, […]

Have you ever felt like your QSR would explode during peak hours? Long lines, stressed-out staff, and customers losing their cool becoming a norm? Misheard orders, forgotten items, and operational problems can all damage your brand’s reputation and loyalty. But what if there was a secret weapon to help you manage the madness? Meet self-service […]

Picture this: Your regular customer walks into your restaurant, and you intuitively know their order. There are no guessing games or awkward pauses. They’re greeted by name, their favorite dish is a standout, and before they even have to ask, you’re suggesting the perfect wine pairing. This isn’t magic; it’s the power of personalization. For […]

Online Ordering? The hospitality industry is transforming remarkably, with integrated online ordering solutions emerging as game-changers. These digital platforms redefine how businesses operate, providing the perfect combination of convenience and efficiency your customers crave. As customer preferences shift towards digital experiences, savvy restaurant and hospitality businesses recognize the immense potential of integrated online ordering to […]

As we navigate the restaurant industry’s ever-changing customer expectations and technological advancements, one solution has emerged as a game-changer: touchscreen self-service kiosks. These innovative self-service platforms rapidly transform how restaurants operate, driving enhanced customer experiences and operational efficiencies crucial for success in today’s competitive market. As the worldwide sales of interactive kiosks are poised to […]

Technology continues to revolutionize how businesses operate, and the restaurant industry is no exception. The introduction of online ordering systems has profoundly impacted how restaurants serve their customers. One such system, the carryout ordering system, has gained popularity due to its convenience. This system allows customers to place their orders from anywhere, making it incredibly […]

At EZ-Chow, we understand restaurants’ daily challenges with changing customer expectations and behaviors. That’s why we’ve developed an innovative solution that has gained tremendous popularity in the industry. Our self-service kiosks integrated with the Heartland POS system offer a seamless and efficient online ordering experience, revolutionizing restaurant operations and enhancing customer satisfaction. Today, I’ll discuss […]

For the retail industry, efficiency and customer satisfaction are crucial for success. One way to achieve both is by implementing a retail self-ordering kiosk. These automated machines allow customers to place orders and make payments without human interaction. The global self-service kiosk market is rapidly growing, with projections expecting it to reach USD 43.65 billion […]

Staying ahead of the game is crucial, especially in the competitive restaurant industry. One way to do this is by integrating self-service kiosks into your business operations. These kiosks provide a convenient and efficient way for customers to place orders and make payments, while also reducing labor costs and improving order accuracy. If you’re a […]

An effective online ordering system is crucial for any restaurant to thrive and succeed, especially in a landscape where customers have numerous dining options. With the increasing preference for online platforms to order their favorite meals, customers are seeking more convenience and efficiency. Quick Stats: To help restaurant owners navigate this competitive landscape, check out […]

Having an online food ordering system is no longer just a luxury for restaurants, it’s a necessity. With the ease of use of online ordering system and the changing preferences of consumers, offering online ordering has become a crucial component of a successful restaurant business.Our guide will show you how, and explain the incredible benefits […]

Every restaurant is looking for ways to stand out from the competition and online ordering has become an essential component of the restaurant industry to help brands. With the increasing demand for convenience and speed, restaurants are looking for innovative solutions to meet customer expectations. One such solution is a white label online ordering platform. […]

Self-ordering kiosks have revolutionized the dining experience, offering a streamlined and efficient way for customers to place their orders. However, the cost of implementing self-ordering kiosks can be a significant investment for restaurants. In this comprehensive guide, we will explore 10 strategic approaches to reduce the cost of self-ordering kiosks without compromising on quality. Let’s […]

Having an online ordering system is essential for small businesses, especially in the restaurant industry. It provides convenience for customers and streamlines operations for restaurant owners. However, with so many options available, it can be overwhelming to choose the best online ordering system for your small business. That’s why we’ve compiled a comprehensive guide with […]

Restaurant owners and operators understand the importance of staying ahead of the competition and meeting customer expectations. One crucial aspect that can make or break a restaurant’s success is its menu. The restaurant menu serves as a reflection of the establishment’s offerings, showcasing its culinary creativity and enticing customers to indulge in delightful dining experiences.However, […]

The hospitality industry is constantly evolving, and it is essential for hotels to adapt to the changing needs and expectations of their guests. One of the key areas where hotels can significantly improve the guest experience is through the implementation of a hotel digital ordering platform. By providing guests with the convenience of ordering food […]

Restaurants have access to a vast amount of customer data that, when properly leveraged, can drive business decisions and improve overall performance. By utilizing customer ordering data from online platforms and analyzing customer insights, restaurants can gain a deeper understanding of their clientele, personalize their marketing efforts, and enhance customer relationships. From my experiences gained […]

Born 2 Bagel, located in Louisville, Kentucky, is a haven for bagel lovers seeking an authentic New York-style bagel experience. With a dedication to quality and authenticity, Born 2 Bagel handcrafts each bagel using traditional techniques, resulting in a perfect balance of a crisp exterior and a soft, chewy interior. Elevate Your Bagel Experience with […]

For a restaurant to thrive, providing a personalized guest experience is key to standing out from the crowd and driving customer loyalty. By tailoring your offerings to meet the unique needs and preferences of your customers, you can create memorable experiences that keep them coming back for more. This article will explore the importance of […]

Having an online ordering solution for your business is essential to meet the growing demand for convenience and efficiency. But simply having an online ordering system in place is not enough. To truly maximize its potential, you need to effectively market your website to customers and encourage them to use your online ordering service. In […]

Restaurants are constantly seeking innovative ways to streamline their operations and enhance customer satisfaction. One technology that has transformed the restaurant industry is online ordering. By implementing online ordering systems, restaurants can effectively manage their operations, improve efficiency, and gain valuable insights into their performance. We will explore how online ordering revolutionizes restaurant operations and […]

As we look towards 2024, several key trends are set to shape the future of the industry. From the increasing demand for online ordering platforms to the rise of self-service kiosks, restaurants have the opportunity to enhance customer experiences and drive revenue by leveraging technology and customer data. Meeting Customer Expectations Listening to customers is […]

In the ever-evolving landscape of the restaurant industry and changing customer expectations, staying ahead of the trends is crucial for success. As we look towards 2024, several key trends are set to shape the future of the industry. From the increasing demand for online ordering platforms to the rise of self-service kiosks, restaurants have the […]

Quick service restaurants (QSRs) face the challenge of meeting customer demands for convenience and efficiency especially when there are many different options. With the rise of technology, digital ordering platforms have become essential for QSRs to stay competitive and meet customer expectations. In this article, we will explore the key benefits of implementing a digital […]

Theme parks are now more than rides and attractions. The experiences are immersive, transporting guests to different worlds and creating lasting memories. The industry’s success hinges on creating these unforgettable memories, requiring a meticulous focus on every aspect of the visitor’s journey.  In this pursuit of exceptional guest experiences, self-service kiosks have emerged as a […]

Having an effective online ordering system and a well-optimized menu is crucial for restaurant businesses. With the increasing demand for convenience and the rise of online food delivery platforms, restaurants need to adapt to meet the needs of their customers. In this article, we will explore the importance of online ordering and menu optimization, and […]

The food truck industry is sizzling! With the U.S. market projected to hit $2 billion by 2030, customers are hungry for your delicious creations. However, long lines and limited menus can leave them dissatisfied and cause them to head elsewhere. Online ordering solutions can transform your food truck business from a frustration station to a […]

Over the years, we’ve witnessed a dramatic shift in customers opting for the convenience of online ordering over dining in or takeout. More and more customers are looking for restaurants to deliver their meals to their homes. You will find that the restaurants that offer online ordering to their customers witness a higher revenue than […]

Online food ordering isn’t a weekend treat anymore. It’s the lifeline of busy families like mine. On weeknights, work lunches, and even game nights, online food delivery brings our favorite dishes straight to our doorsteps. The market reflects this surge in demand, with studies suggesting a staggering $958.5 billion online food ordering market by 2032. […]

Restaurants need to adapt to the changing consumer preferences and behaviors. One of the key areas where restaurants can leverage technology is in their ordering systems. Implementing a strong digital ordering platform can have numerous benefits for restaurants, ranging from streamlined operations to improved customer experiences. Having a strong online partner is important – EZ-Chow […]

Quick-service restaurants (QSRs) have long been known for their speedy service, but the advent of self-service kiosks has taken this efficiency to a whole new level. These sleek, touchscreen machines are reshaping how customers order and experience fast food. It’s not just a passing trend; it’s a full-fledged transformation in the way we experience dining […]

Coffee shops receive more intricate customization requests than other food and beverage outlets. Crafting the perfect brew for every customer takes work. Ensuring that all the ingredients are in the exact measurements requested requires advanced precision and efficiency. Sounds relatable?  Here’s where self-service kiosks come to your rescue, lightening your load with their intuitive features. […]

In the aways changing fast-food industry, customer experience is a key factor for success. As consumers seek convenience, personalization, and efficiency, restaurants must adapt to meet these changing demands. McDonald’s, a global fast-food giant, recognized the need for innovation and embraced technology to enhance their services and elevate the overall dining experience. One of the […]

In the competitive restaurant landscape, it is crucial for businesses to find effective ways to stand out from the crowd. One powerful tool that can help restaurants differentiate themselves and create a memorable in-store experience is digital signage. Research shows that 76% of consumers enter restaurants they have never visited before simply because of the […]

As someone who has owned a restaurant as a franchisee, I know how important it is to have an online presence. More and more customers are turning to the internet to find restaurants and place orders. That’s why having a website with online ordering capabilities is crucial. However, simply having a website isn’t enough. You […]

Forget greasy menus that are laminated so many times they’re practically an inch thick—digital menus are taking over, thanks to technology! This shift isn’t just about convenience; it’s a goldmine of data waiting to be tapped with the potential to boost your bottom line significantly. As diners increasingly browse and order online, optimizing digital menus […]

In the fast-paced restaurant industry, customer demands and expectations are constantly changing. Simply serving quality food is no longer enough to satisfy customers. Nowadays, diners seek an all-encompassing dining experience that caters to their unique preferences. They desire personalized service, speedy service in fast-food restaurants, and a seamless integration of technology to elevate their overall […]

In the fiercely competitive and fast-paced restaurant industry, staying ahead requires more than just exceptional food and service. As technology continues to advance, restaurant management has embraced a new era powered by chatbots and AI. Experience the transformative potential of these cutting-edge tools that revolutionize customer engagement, drive sales, and maximize profitability. By harnessing the […]

As a restaurant owner, you understand the importance of delivering a remarkable dining experience to your patrons in order to achieve business success. However, in today’s digital era, it is equally vital to establish a robust online presence that appeals to potential customers and enhances your reputation. With Google being the world’s most popular search […]

Fast casual restaurants are becoming increasingly popular in our fast-paced world where customers don’t want to waste time waiting in line to order their food. These restaurants provide quick service while still offering high-quality food. However, with rapid advancements in technology, the way we order food is also changing. Fast casual restaurants are embracing the […]

Customer loyalty is the golden ticket to long-term success in the fiercely competitive restaurant industry. Loyal patrons drive increased revenue, generate invaluable word-of-mouth referrals, and significantly reduce the cost of acquiring new customers.  EZ-Chow provides a powerful solution for enhancing customer loyalty through online ordering systems. By streamlining the ordering process and offering personalized experiences, […]

In today’s competitive restaurant industry, building customer loyalty is crucial for success. One powerful tool that can help you in this endeavor is a restaurant loyalty program. Moreover, loyalty programs have become a crucial tool for businesses to retain customers and increase revenue. Customer loyalty isn’t just a feel-good strategy; it’s a cash-churning engine propelling […]

Today’s consumers are tech savvy and expect to be able to access the same online shopping experience, no matter where they are or what device they use. With an increasing number of shoppers accessing e-commerce through their mobile and tablet devices, retailers need to innovate with technology if they want to stay competitive. The good […]

Restaurant guests don’t come to your establishment once (at least you don’t want a one and done visit). They return over and over again, which is why you want to make every single dining experience memorable for them. Keeping that in mind, here are some key tips that will help you create a memorable restaurant […]

Fast-food chains have been struggling to keep up with the demands of customers who are increasingly looking for more convenient ways to eat. To stay ahead, fast food chains need to find new ways to stay relevant and retain their customer bases. The battle for consumers’ time and money is never easy — especially when […]

Have you ever walked into a restaurant and been so blown away by the architecture or ambiance that you didn’t even think about what you were going to order? Maybe it was your first time there, and the experience was so overwhelming that all you could think about was going back. Or maybe you frequent […]

Do you know what your customers’ favorite dishes are at your restaurant? Do you have a clear idea of which items sell best? If you’re like most restaurants, the answer to both questions is probably no. Most restaurants have very limited insight into their customers and very little data on their order history. However, that […]

A ghost kitchen is where your kitchen services (food prep, cooking etc) are not operated out of an existing restaurant but run out of a rented space and operated by your staff or a third party. The secret behind operating a successful ghost restaurant lies in identifying what you truly want out of your venture […]

The restaurant industry is changing at a rapid pace. New technologies are being introduced almost every day, giving rise to the term ‘disruption’. While it may seem like these changes will have an adverse effect on jobs, in fact they can be very beneficial for employees. Some of the latest innovations in digital technology can […]

Technology continues to revolutionize various aspects of our lives, and the restaurant industry is no exception. One such innovation that is reshaping the way we dine out is AI voice ordering. Forget waving to the waiter! AI voice ordering is shaking up the restaurant industry, streamlining the way we dine out in today’s fast-paced world. […]

The modern hospitality industry represents the height of innovation and digital self-service kiosks are at the forefront of that. In fact, global self-service kiosk installations increased by 43% by mid-2023, nearing 350,000 installations. Massive, right? This is because consumers prefer self-service kiosks over traditional methods of ordering and interacting. And why wouldn’t they? Upon arriving […]

The Louisville-based EZ-Chow has partnered with Copeland’s of New Orleans to add the EZ-Chow self-service kiosk that will allow customers to order directly from the kiosk creating a good customer experience while also helping to reduce labor. The EZ-Chow self-service kiosk solution integrates with the Copeland’s Point-of-Sale (POS) system making the set-up easy while also […]

The restaurant industry is changing at a rapid pace. Fast casual, technology-focused concepts are taking hold of the market and threatening traditional sit-down restaurants. As a result, many traditional quick service operators are trying to adapt to this new landscape. We plan to explore some technology that you will see more of in the restaurant […]

Artificial intelligence (AI) has been transforming various industries, and the restaurant sector is no exception. AI has been making waves in the restaurant industry, and its impact is expected to grow in the coming years. The global AI market in the food service industry is projected to reach $459.3 Billion by 2030, growing at a […]

Pizza has been a popular meal for many years, but the pizza industry has recently been going through an exciting transformation. The advent of third-party delivery services, such as Grubhub, DoorDash, and Uber Eats, has enabled pizza restaurants to reach a wider audience and offer their products to people all over the world. These services […]

Quick-service restaurants (QSRs) in today’s world need to be able to adapt quickly and offer a variety of ways to order their food. Self-ordering kiosks are one way that QSRs can offer an alternative ordering method that does not require the guest to interact with a human cashier. Quick-service restaurants have been using self-order kiosks […]

Technological advancements in the restaurant industry are so rampant that they’re almost impossible to keep up with. The pace of innovation has increased exponentially over the past few years, and with that change has come an abundance of new technology trends that will have a significant impact on your business. In this article, we’ll explain […]

Gone are the days of waiting for servers to bring in sticky menus and then fumbling through the specials, all thanks to QR code menus. These small, pixelated squares don’t just offer convenience; they offer an enhanced dining experience for customers. This is precisely the reason for their continued adoption in the restaurant industry. According […]

The rise of mobile ordering has transformed the restaurant landscape, offering a win-win for both busy customers and restaurants with a vision to grow. By embracing this technology, restaurants can unlock a treasure trove of benefits: from streamlined operations and increased efficiency to enhanced customer satisfaction and a boost in sales. You are not alone […]

In today’s competitive restaurant environment, it’s more important than ever to use data, analytics and insights to drive your business. If you want to succeed beyond just staying afloat, you need to focus on growing your business. You need insights into what drives repeat customers and lapsed guests. You need data and analytics to measure […]

Last week we covered the recreation & entertainment industry and how important technology has been in the changing dynamics and expectations of customers along with a brands need to stand apart from the completion. This week we will explore some of the trends that have been reshaping the meetings and events industry, one of five […]

The Louisville-based EZ-Chow is now offering their merchant partners product loyalty rewards through a partnership with Patronix. EZ-Chow’s digital ordering platform can integrate with the leading Point-of-Sale (POS) systems and now can integrate with the Patronix loyalty platform which provides customer engagement solutions and loyalty programs for restaurants, retail chains, and convenience stores. Mo Sloan, […]

Last week we covered the lodging industry and how technology has been a driving force in meeting the customer expectations. This week we are going to dive into the recreation and entertainment industry, one of five sectors that make up the hospitality industry. The recreation and entertainment industry is what people do for rest, relaxation […]

Mo Sloan (Founder and CEO of EZ-Chow) had the opportunity of spending time with the Heartland POS Retail dealers to share the EZ-Chow story and how the EZ-Chow solutions can be a benefit in the restaurant/hospitality industry. Highlights from the Heartland webinar… Check out the webinar in it’s entirety (22 total minutes). EZ-Chow has solutions […]

The SouthCarolinaVoyager spent time with Mo Sloan to learn more about the Founder and CEO of EZ-Chow. Some of the highlights… Check out the article in it’s entirety The SouthCarolinaVoyager is built on recommendations from the community to showcase hidden gems within the community. EZ-Chow has solutions such as an Online Ordering Solutions and Self-Ordering […]

In recent years, self-service kiosks have become increasingly prevalent in the food and beverage (F&B) industry. I’ve seen McDonald’s in Paris, where locals prefer “le kiosque” over human interaction. I’ve witnessed how a small taco truck in Austin utilized a compact kiosk to manage a sudden influx of South by Southwest (SXSW) attendees. Each experience […]

Customer expectations, the changing landscape and the need to adapt has led EZ-Chow to observe, to listen and to create technology solutions that solve our partners problems. We would like to introduce you to, EZ, our self-service kiosk solution for the restaurant and hospitality industries. Our self-ordering kiosk, is a cost-effective solution for restaurants to […]

Michael Haines, started with EZ-Chow in July of 2018, coming from Humana, where he was the lead application architect. Michale also worked with other high profile brands as a software consultant, software engineer and software developer. As we look to the future, it is important to understand who makes up the talented team at EZ-Chow…let’s […]

Various sectors in the hospitality industry come together to create enjoyable experiences for travelers and locals. From comfortable places to stay to delicious food, exciting entertainment, and well-organized events, the hospitality sector is diverse and constantly changing to meet people’s needs. The global self-service kiosk market in hospitality is expected to reach USD 42.74 billion […]

EZ-Chow Vice President, Operations & Merchant Success, Brian Moore, started with EZ-Chow in May of 2020, bringing with him a very diverse background of mortgage banking, franchising, operations, customers experiences and the QSR industry. As we look to the future, it is important to understand who makes up the talented team at EZ-Chow…let’s learn more […]

EZ-Chow Founder, Mo Sloan, started the Louisville based custom Point-of-Sale digital ordering integration solutions company in June of 2013 with the goal of putting our customers and partners first. Mo has spent over 25 years in application architecture and development working for some of the best Fortune 500 companies. It is from these experiences that […]

Remember the days of waiting in long lines, frustrated and fidgety, to place your order? Thankfully, those days are becoming increasingly rare. Self-service kiosks are popping up everywhere, from fast-food restaurants to airports, and for good reasons. They can significantly enhance the customer experience, which is what makes them popular. Recent studies showed that 87% […]

Kiosk menus have transformed the way people order food in restaurants. No more deciphering a grease-stained menu under flickering fluorescent lights. No more cluttering the table with multiple menus the size of a newspaper. With kiosk menus, customers can order right at their fingertips. Yet, while these kiosks hold immense potential to boost sales, their […]

You are not only battling rising costs, but you are also battling staffing and labor shortages. The pandemic set off a chain of events that were out of the control of the restaurant operator and how they engaged with their customers. Many restaurants were forced to reduce their staff and when they were ready to […]

Restaurants both big and small are having to compete with many different dining options and changing customer expectations. In an industry that is customer-driven, it is even more important to use technology to stay ahead giving your restaurant a competitive edge while also improving profitability. The pandemic has been a driving force for many changes in […]

Self-service kiosks are now a common sight in university cafeterias, reflecting a growing trend among college students. This shift is driven by changing expectations and preferences of students. It has also led to a surge in the popularity of self-service options on university campus cafeterias. These kiosks offer a convenient and efficient way for college […]

The digital age has completely changed the way consumers access, use and consume data. The shift has been happening for the last 15 years, but over the last two years, consumers’ habits have completed changed along with the way they engage and interact with brands. To stay ahead of the competition and to evolve as […]

The restaurant industry faces staffing issues, changing customer expectations, and tight margins with rising food costs. Technology can help streamline the operations side while also delivering a consistent customer experience with easy integration into your current systems, keeping costs down. One piece of technology that is an advantage for restaurants is the kiosk self-ordering platform. […]

Article first appeared in Louisville Business First on May, 9 2022. A Louisville-based technology company is offering a self-serve ordering kiosk meant to help ease the staffing issues facing many area quick service and fast casual restaurants. The EZ-Chow Self-Ordering Kiosk processes onsite orders through a restaurant’s existing point-of-sale and merchant technology. Mo Sloan, founder […]

In today’s fiercely competitive restaurant industry, merely surviving isn’t sufficient; you must thrive. To achieve this, relying solely on intuition isn’t enough. You require concrete data, analytics, and insights to navigate your path to success. Restaurants that employ data analytics in their decision-making witness a 10% revenue increase and a 2% profitability boost compared to […]

Self-ordering kiosks are revolutionizing the way we dine out, and for good reason. They not only provide a sleek and modern experience for customers but also offer numerous benefits for restaurants. Restaurants that have implemented self-ordering kiosks have seen a significant increase in sales, with some reporting a 20% to 30% boost in revenue. So, […]

The food and retail industries face a double whammy: a persistent labor shortage and ongoing supply chain disruptions. Though not a recent phenomenon, the post-COVID era is witnessing unimpressive improvements even though the pandemic is all but over. In fact, by the end of 2023, most industries in the USA had more job openings than […]

We can all agree that the pandemic has drastically changed the way of our world in more ways than one. From supply-chain shortages, labor shortages, and a rise of inflation, it’s impacted the restaurant industry significantly. Now more than ever, it’s become vital for businesses and restaurants to use technology to their advantage. Here are […]