Restaurants need to adapt to the changing consumer preferences and behaviors. One of the key areas where restaurants can leverage technology is in their ordering systems. Implementing a strong digital ordering platform can have numerous benefits for restaurants, ranging from streamlined operations to improved customer experiences. Having a strong online partner is important – EZ-Chow […]

Customers are always looking for quick and convenient ways to order and pay for their favorite bakery and cafe items. This is where self-service kiosks come into play. These innovative technological solutions have revolutionized the way bakeries and cafes operate, providing a seamless and efficient ordering experience for both customers and businesses. In this article, […]

Efficiency and customer satisfaction are key factors for success in the fast-paced quick-service restaurant (QSRs) world. To streamline the ordering process and enhance the front-end experience, many businesses are turning to self-service kiosks as a game-changing solution. Self-ordering kiosks have gained significant popularity in recent years, revolutionizing the way customers place orders and pay for […]

Customers are increasingly seeking convenience and efficiency in every aspect of their lives. This demand has led to the rise of self-service technology in various industries, including the foodservice sector. Coffee shops, in particular, have embraced the use of self-service kiosks to enhance the customer experience and streamline their operations. In this article, we will […]

In the aways changing fast-food industry, customer experience is a key factor for success. As consumers seek convenience, personalization, and efficiency, restaurants must adapt to meet these changing demands. McDonald’s, a global fast-food giant, recognized the need for innovation and embraced technology to enhance their services and elevate the overall dining experience. One of the […]

Convenience and the ability to put the customer and experience first is paramount, especially in the hospitality industry. Guests expect seamless experiences that cater to their needs and preferences. This is where self-service kiosks come into play. Self-service kiosks have become increasingly popular in various sectors, including hotels and resorts, offering guests the flexibility and […]

The fast food industry is constantly evolving to meet the changing preferences and demands of consumers. One significant innovation that has gained traction in recent years is the use of self-ordering kiosks. These digital platforms allow customers to place their orders independently, revolutionizing the traditional ordering process. In this article, we will explore the benefits […]

The restaurant industry has always been a fast-paced and ever-evolving space. With the rise of technology, restaurants are constantly seeking new ways to streamline their operations and enhance the customer experience. One such solution that has gained immense popularity in recent years is integrated online ordering. This technology allows customers to place their orders online, […]

In the competitive restaurant landscape, it is crucial for businesses to find effective ways to stand out from the crowd. One powerful tool that can help restaurants differentiate themselves and create a memorable in-store experience is digital signage. Research shows that 76% of consumers enter restaurants they have never visited before simply because of the […]

Join resident Business Ninja, Andrew (of Write For Me), in this exciting episode as he sits down with Mo Sloan, the brilliant mind behind EZ-Chow – a leading multi-channel digital ordering company for restaurants and hospitality organizations. Together, they delve into the world of customizable and cost-effective digital ordering solutions for businesses. About EZ-Chow:EZ-Chow specializes […]

In the fiercely competitive restaurant industry of today, the paramount factor for success is providing exceptional customer experiences. To distinguish themselves and cultivate a loyal customer base, restaurants must stay attuned to evolving consumer expectations and behaviors, especially in light of the ongoing challenges posed by the COVID-19 pandemic. Now, more than ever, grasping the […]

As someone who has owned a restaurant as a franchisee, I know how important it is to have an online presence. More and more customers are turning to the internet to find restaurants and place orders. That’s why having a website with online ordering capabilities is crucial. However, simply having a website isn’t enough. You […]

In the highly competitive restaurant industry, customer loyalty plays a crucial role in the success of your business. With so many dining options available, it is essential to create an experience that keeps customers coming back for more. Building a loyal customer base not only increases sales but also improves customer retention. Research has shown […]

With changing customer expectations, it is important in having a user-friendly online ordering platform for restaurants looking to boost sales and stay competitive. The team at EZ-Chow has many years of experience with online ordering systems for some of the largest brands in the restaurant business. In this article, we will explore and share our […]

In the cutthroat world of the restaurant industry, one of the most crucial factors determining success and profitability is menu optimization. A thoughtfully optimized menu can draw in customers, boost sales, and ultimately maximize profits. However, many restaurant owners tend to ignore this aspect of their business, failing to grasp the opportunity to reach their […]

In the fast-paced restaurant industry, customer demands and expectations are constantly changing. Simply serving quality food is no longer enough to satisfy customers. Nowadays, diners seek an all-encompassing dining experience that caters to their unique preferences. They desire personalized service, speedy service in fast-food restaurants, and a seamless integration of technology to elevate their overall […]

Self-service kiosks have emerged as a favored choice for today’s consumers seeking convenience and efficiency when ordering their favorite meals or products. With their rising popularity across fast food chains and convenience stores, businesses are realizing the untapped potential of upselling and cross-selling strategies to drive greater profits. By skillfully implementing these techniques, companies can […]

In today’s digital era, harnessing the power of data is paramount. Restaurants that effectively utilize their data gain a significant edge over their competitors. Embracing a data-driven approach to dining means making informed decisions that drive sales growth and foster stronger customer connections. By capturing and analyzing data on customer behavior, preferences, and feedback, restaurants […]

When it comes to the restaurant industry, customer loyalty is everything. A loyal customer not only comes back time and time again, but they also recommend the restaurant to their friends and family, post about it on social media, and leave positive reviews online. This kind of word-of-mouth advertising is invaluable and can end up […]

n the fiercely competitive and fast-paced restaurant industry, staying ahead requires more than just exceptional food and service. As technology continues to advance, restaurant management has embraced a new era powered by chatbots and AI. Experience the transformative potential of these cutting-edge tools that revolutionize customer engagement, drive sales, and maximize profitability. By harnessing the […]

Discover how AI technology is reshaping the restaurant industry and revolutionizing the dining experience. In this article, we will explore the transformative power of AI technology, its benefits for restaurants, and the challenges it presents. Benefits of AI Technology for Restaurants Unlock the potential of AI technology to optimize operations, reduce costs, and enhance guest […]

As a restaurant owner, you understand the importance of delivering a remarkable dining experience to your patrons in order to achieve business success. However, in today’s digital era, it is equally vital to establish a robust online presence that appeals to potential customers and enhances your reputation. With Google being the world’s most popular search […]

Gone are the days of waiting in long queues or struggling to grab the attention of a busy waiter to place your order at a restaurant. With the advent of mobile apps, you can now enjoy a seamless dining experience right from your smartphone. Mobile apps have revolutionized the way we dine out by allowing […]

Fast casual restaurants are becoming increasingly popular in our fast-paced world where customers don’t want to waste time waiting in line to order their food. These restaurants provide quick service while still offering high-quality food. However, with rapid advancements in technology, the way we order food is also changing. Fast casual restaurants are embracing the […]

The restaurant industry has been evolving, and the emergence of self-service kiosks has created a significant shift in the way customers order and pay for their meals. These innovative machines are revolutionizing the dining experience by providing a more convenient and personalized approach. The benefits of self-service kiosks in the restaurant industry are numerous, from […]

As a restaurant owner, you know that your online menu is one of the most important tools you have to attract new customers and keep them coming back. But did you know that the way you present your menu can have a huge impact on your business? In today’s digital age, customers are increasingly turning […]

In today’s competitive restaurant industry, customer loyalty is more important than ever. With so many options available, it’s crucial to find innovative ways to keep customers coming back for more. From personalized rewards programs to social media engagement, there are countless strategies that restaurants can use to boost customer loyalty. By creating a personalized experience […]

In today’s fast-paced world, convenience is king. Consumers want everything at their fingertips, and that includes their favorite meals from their favorite restaurants. Enter third-party delivery services, which have revolutionized the food industry by bringing meals from brick-and-mortar establishments to consumers’ doorsteps. But what impact does this have on merchant marketing? In this article, we’ll […]

The restaurant industry has always been highly competitive, with new players entering the market every day. The rise of online ordering and delivery services has made it even more challenging for restaurants to stand out in the crowd. However, there is a solution that can help restaurants differentiate themselves and increase profits: personalized online menus […]

Loyalty programs are a cost of doing business with most restaurants. The programs provide data that helps drive business decisions, improve customer experiences and grow revenue. It’s important to understand the different loyalty programs available and when they should be used in combination with each other. That being said, not all restaurants have the right […]

Restaurants are constantly trying to wow their guests with new and exciting experiences. After all, the moment your guest walks through the door is when they experience your brand for the first time. How can you ensure that they have an unforgettable experience? One way to do this is through product innovation. Sure, it may […]

Today’s consumers are tech savvy and expect to be able to access the same online shopping experience, no matter where they are or what device they use. With an increasing number of shoppers accessing e-commerce through their mobile and tablet devices, retailers need to innovate with technology if they want to stay competitive. The good […]

Restaurant profitability is essential to being a successful restaurant operator. Whether you own the business or are just a partner, running your own establishment is a key part of your personal and professional life. However, running your own business comes with challenges that must be addressed in order to succeed. In this article, we’ll outline […]

Restaurant guests don’t come to your establishment once (at least you don’t want a one and done visit). They return over and over again, which is why you want to make every single dining experience memorable for them. Keeping that in mind, here are some key tips that will help you create a memorable restaurant […]

Fast-food chains have been struggling to keep up with the demands of customers who are increasingly looking for more convenient ways to eat. To stay ahead, fast food chains need to find new ways to stay relevant and retain their customer bases. The battle for consumers’ time and money is never easy — especially when […]

Have you ever walked into a restaurant and been so blown away by the architecture or ambiance that you didn’t even think about what you were going to order? Maybe it was your first time there, and the experience was so overwhelming that all you could think about was going back. Or maybe you frequent […]

Do you know what your customers’ favorite dishes are at your restaurant? Do you have a clear idea of which items sell best? If you’re like most restaurants, the answer to both questions is probably no. Most restaurants have very limited insight into their customers and very little data on their order history. However, that […]

As we start, put yourself into the customers shoes and think about how you changed the way you engaged with brands over the last 10 years, but really how COVID forced a different experience and expectations. The rise of mobile technology has had a major impact on the way people interact with restaurants, fast casual […]

A ghost kitchen is where your kitchen services (food prep, cooking etc) are not operated out of an existing restaurant but run out of a rented space and operated by your staff or a third party. The secret behind operating a successful ghost restaurant lies in identifying what you truly want out of your venture […]

The restaurant industry is changing at a rapid pace. New technologies are being introduced almost every day, giving rise to the term ‘disruption’. While it may seem like these changes will have an adverse effect on jobs, in fact they can be very beneficial for employees. Some of the latest innovations in digital technology can […]

Artificial intelligence (AI) is making its way into every industry, from banking and healthcare to retail and food. AI voice ordering is the newest trend in digital customer service, and it’s set to have a major impact on restaurants and their customers. Artificial intelligence is already changing many industries with its ability to analyze massive […]

When it comes to improving patient care and reducing the time it takes to complete common tasks, self-service kiosks are one of the most popular options available. If you’re unfamiliar with these devices, they’re a type of computer terminal that allows patients and employees to complete basic tasks (like checking email or booking appointments) from […]

A couple weeks ago we covered the meetings and events industry and how COVID really changed the way events were being help and how technology really helped shape the industry going forward. This week we will explore some of the trends that have been reshaping the travel and tourism industry, the last sector that makes […]

With the shift in customer expectations, loyalty programs need to evolve in order to meet them. In this article, we look at several ways loyalty programs use data to drive customer engagement. Customer expectations have changed over the past few years. We’re now much more demanding of brands than ever before. Consumers want brands that […]

The Louisville-based EZ-Chow has partnered with Copeland’s of New Orleans to add the EZ-Chow self-service kiosk that will allow customers to order directly from the kiosk creating a good customer experience while also helping to reduce labor. The EZ-Chow self-service kiosk solution integrates with the Copeland’s Point-of-Sale (POS) system making the set-up easy while also […]

The restaurant industry is changing at a rapid pace. Fast casual, technology-focused concepts are taking hold of the market and threatening traditional sit-down restaurants. As a result, many traditional quick service operators are trying to adapt to this new landscape. We plan to explore some technology that you will see more of in the restaurant […]

Artificial intelligence (AI) is the next big thing in the restaurant industry. AI is a collection of technologies that are designed to make computers more like humans. AI works by learning and understanding data, then making decisions based on that information. It’s already being used to automate certain processes in the restaurant industry, but it’s […]

Pizza has been a popular meal for many years, but the pizza industry has recently been going through an exciting transformation. The advent of third-party delivery services, such as Grubhub, DoorDash, and Uber Eats, has enabled pizza restaurants to reach a wider audience and offer their products to people all over the world. These services […]

Quick-service restaurants (QSRs) in today’s world need to be able to adapt quickly and offer a variety of ways to order their food. Self-ordering kiosks are one way that QSRs can offer an alternative ordering method that does not require the guest to interact with a human cashier. Quick-service restaurants have been using self-order kiosks […]

Technological advancements in the restaurant industry are so rampant that they’re almost impossible to keep up with. The pace of innovation has increased exponentially over the past few years, and with that change has come an abundance of new technology trends that will have a significant impact on your business. In this article, we’ll explain […]

In today’s digital world, there is no limit to how businesses can drive more engagement with their customers, beyond simply creating a great website. The restaurant industry is one of the most digitally-inclined industries out there. That’s because restaurants are constantly seeking new and more convenient ways to engage with their customers. From offering customers […]

When it comes to increasing foot traffic and keeping your customers coming back for more, a loyalty program is an essential part of your restaurant’s success. Programs that offer discounts, exclusive deals, and other customer incentives are typically called loyalty programs. They use various design elements to entice consumers to join and keep coming back […]

In today’s competitive restaurant environment, it’s more important than ever to use data, analytics and insights to drive your business. If you want to succeed beyond just staying afloat, you need to focus on growing your business. You need insights into what drives repeat customers and lapsed guests. You need data and analytics to measure […]

Loyalty programs can play an important role in attracting new customers, retaining current ones and building brand affinity. They can also have a significant impact on the profitability of your business. Why? Because loyalty programs typically offer you a chance to earn back some of the money you spend on everyday expenses from advertising, marketing, […]

Last week we covered the recreation & entertainment industry and how important technology has been in the changing dynamics and expectations of customers along with a brands need to stand apart from the completion. This week we will explore some of the trends that have been reshaping the meetings and events industry, one of five […]

The Louisville-based EZ-Chow is now offering their merchant partners product loyalty rewards through a partnership with Patronix. EZ-Chow’s digital ordering platform can integrate with the leading Point-of-Sale (POS) systems and now can integrate with the Patronix loyalty platform which provides customer engagement solutions and loyalty programs for restaurants, retail chains, and convenience stores. Mo Sloan, […]

Last week we covered the lodging industry and how technology has been a driving force in meeting the customer expectations. This week we are going to dive into the recreation and entertainment industry, one of five sectors that make up the hospitality industry. The recreation and entertainment industry is what people do for rest, relaxation […]

Mo Sloan (Founder and CEO of EZ-Chow) had the opportunity of spending time with the Heartland POS Retail dealers to share the EZ-Chow story and how the EZ-Chow solutions can be a benefit in the restaurant/hospitality industry. Highlights from the Heartland webinar… Check out the webinar in it’s entirety (22 total minutes). EZ-Chow has solutions […]

The SouthCarolinaVoyager spent time with Mo Sloan to learn more about the Founder and CEO of EZ-Chow. Some of the highlights… Check out the article in it’s entirety The SouthCarolinaVoyager is built on recommendations from the community to showcase hidden gems within the community. EZ-Chow has solutions such as an Online Ordering Solutions and Self-Ordering […]

Last week we covered the Food and Beverage industry and how the kiosk technology is having a positive impact. This week we are going to dive into the Lodging Industry, one of five sectors that make up the hospitality industry. The lodging industry is a huge business and consists of hotels, motels, resorts, chalets or […]

The hospitality industry contains five different sectors and today we are going to dive into how self-service kiosks are impacting the Food and Beverage industry. The food and beverage industry is considered the most visible sector that crosses over into all the other areas. To understand how big the food and beverage industry is, just […]

Customer expectations, the changing landscape and the need to adapt has led EZ-Chow to observe, to listen and to create technology solutions that solve our partners problems. We would like to introduce you to, EZ, our self-service kiosk solution for the restaurant and hospitality industries. Our self-ordering kiosk, is a cost-effective solution for restaurants to […]

Michael Haines, started with EZ-Chow in July of 2018, coming from Humana, where he was the lead application architect. Michale also worked with other high profile brands as a software consultant, software engineer and software developer. As we look to the future, it is important to understand who makes up the talented team at EZ-Chow…let’s […]

Self-service technology has been increasingly important in the evolution of the hospitality industry while improving services and customer experiences. The COVID pandemic was consequential to many businesses – some had to close while others are now just rebounding back. As brands begin their rebound, it is technologies like self-service kiosks the are helping in the […]

There have been many recent articles and news reports that discuss how technology will replace workers, help with the “great resign” and staffing shortages that have been exacerbated by the COVID pandemic. What is not often discussed is how that same technology can improve wages, improve employee benefits and be used as a tool to […]

EZ-Chow Vice President, Operations & Merchant Success, Brian Moore, started with EZ-Chow in May of 2020, bringing with him a very diverse background of mortgage banking, franchising, operations, customers experiences and the QSR industry. As we look to the future, it is important to understand who makes up the talented team at EZ-Chow…let’s learn more […]

Self-service kiosks in the restaurant industry have many advantages and benefits for your business especially when brands are experiencing tight margins, staffing shortages and competition. Kiosks give customers the ability to order at their own pace while creating loyalty, a better customer experience and trust that their order will be accurate. Yet, ordering is just […]

EZ-Chow Founder, Mo Sloan, started the Louisville based custom Point-of-Sale digital ordering integration solutions company in June of 2013 with the goal of putting our customers and partners first. Mo has spent over 25 years in application architecture and development working for some of the best Fortune 500 companies. It is from these experiences that […]

Technology has been transforming the way customers interact and engage with brands for years. Some of those transformations have been the ability to order online via websites, mobile apps where you have everything at your fingertips, and now, kiosks for the in-store experiences. Changing customer expectations and behaviors can be a tall task for any […]

Self-service Kiosks offer many benefits such as reduced labor costs, increased profitability, and a better customer experience along with your ability to manage your menu. The menu management aspects of kiosks are often overlooked when thinking about all the other benefits. Menu management can save smaller restaurant chains and independent restaurants a lot of time […]

You are not only battling rising costs, but you are also battling staffing and labor shortages. The pandemic set off a chain of events that were out of the control of the restaurant operator and how they engaged with their customers. Many restaurants were forced to reduce their staff and when they were ready to […]

Over the past couple of years, restaurants have been faced with many challenges due to COVID, and the way customers’ expectations have changed. Among the many things, restaurants are also facing the effects of inflation. Inflation can be defined as an increase in prices over a given time that also impacts the cost of living. […]

Customer experiences and data analytics go hand-in-hand to give restaurants helpful insights about guests as it pertains to their order history, demographics, and the ability to personalize their ordering and dining experiences. Being able to capture data is key and with ordering platforms, kiosks, and loyalty programs, you are giving customers the experiences they want […]

Restaurants both big and small are having to compete with many different dining options and changing customer expectations. In an industry that is customer-driven, it is even more important to use technology to stay ahead giving your restaurant a competitive edge while also improving profitability. The pandemic has been a driving force for many changes in […]

College students are always on the go, running from one end of campus to the other, hoping to make it to the next class on time. Convenience is a huge factor for every student that is on the go. When you look into transforming or changing an experience, you must first understand who your audience […]

The digital age has completely changed the way consumers access, use and consume data. The shift has been happening for the last 15 years, but over the last two years, consumers’ habits have completed changed along with the way they engage and interact with brands. To stay ahead of the competition and to evolve as […]

The restaurant industry faces staffing issues, changing customer expectations, and tight margins with rising food costs. Technology can help streamline the operations side while also delivering a consistent customer experience with easy integration into your current systems, keeping costs down. One piece of technology that is an advantage for restaurants is the kiosk self-ordering platform. […]

Article first appeared in Louisville Business First on May, 9 2022. A Louisville-based technology company is offering a self-serve ordering kiosk meant to help ease the staffing issues facing many area quick service and fast casual restaurants. The EZ-Chow Self-Ordering Kiosk processes onsite orders through a restaurant’s existing point-of-sale and merchant technology. Mo Sloan, founder […]

Restaurants have been collecting customer data for years using various methods. Two that come to mind are loyalty and email programs- mainly to send offers, specials, and news about what was happening for that brand. In today’s market, there’s a lot of competition and to stay in the game you must learn to collect and […]

Customers’ expectations are always changing and brands need to plan on ways to stay ahead of those expectations. The self-ordering kiosk is a platform that is a cost-effective solution for restaurants that help reduce wait times, improve order accuracy and improve the customers’ experiences. A self-ordering kiosk is an easy-to-use interface that displays the restaurant’s […]

Brands are always looking for ways to maximize revenue and profits. Upselling and cross-selling are two strategies that brands within the service industry should be taking advantage of. While marketing looks to bring in new customers, don’t ignore your current customers and the ability to get ahead of competitors and provide value to your customers. […]

Ordering online has become the new norm in our fast-paced world, especially when it comes to ordering online from your cellphone. Making sure that you’re offering your clients the best mobile experience in their online ordering is extremely important to stand out among competitors. Online ordering allows customers to order at their pace, helps reduce […]

Photography is important to the online experience especially as it relates to online ordering. Since the majority of consumers use social media platforms and online sites, the photos of food products need to be professionally done, high quality and entice your customers to order from you. Photography is something that will set your experience apart […]

No doubt every business has faced staffing issues and supply-chain disruptions at one point or another, even prior to the pandemic. In this blog, we’ll discuss ways to be more flexible in the industry so your company can face the challenges of today’s society. To combat the issues your company is facing, where do you […]

We can all agree that the pandemic has drastically changed the way of our world in more ways than one. From supply-chain shortages, labor shortages, and a rise of inflation, it’s impacted the restaurant industry significantly. Now more than ever, it’s become vital for businesses and restaurants to use technology to their advantage. Here are […]