From Mobile Apps to Self-Service Kiosks: Exploring the Latest Trends in Fast Casual Ordering

Fast casual restaurants are becoming increasingly popular in our fast-paced world where customers don’t want to waste time waiting in line to order their food. These restaurants provide quick service while still offering high-quality food. However, with rapid advancements in technology, the way we order food is also changing. Fast casual restaurants are embracing the latest trends in ordering, from mobile apps to self-service kiosks, to provide customers with the best possible experience.

In this article, we will explore the latest trends in fast casual ordering and how they are revolutionizing the way we eat. Whether you are a restaurant owner trying to stay ahead of the game or a foodie curious about the latest technology, join us as we delve into the exciting world of fast casual ordering.

Revolutionizing the Restaurant Industry: How Self-Service Kiosks are Enhancing the Dining Experience

The Evolution of Fast Casual Ordering

The evolution of fast casual restaurants has led to significant changes in how we order food. While traditional ordering involved walking up to a counter and placing an order with a cashier, technology has revolutionized this process. With the advent of mobile ordering apps, fast casual restaurants now offer an efficient and convenient ordering experience. Customers can easily browse the menu, customize their orders, and pay directly from their smartphones, reducing wait times.

Self-service kiosks have also become popular in fast casual ordering. These touch screen kiosks enable customers to place their orders without the need for a cashier, resulting in reduced labor costs for restaurant owners. With these advancements in fast casual ordering technology, restaurants can provide a more personalized and streamlined experience for their customers.

Latest Trends in Mobile App Ordering

Mobile app ordering has emerged as a popular option for customers due to its quick and efficient ordering process. In addition to this, mobile app ordering provides significant advantages for restaurant owners.

The integration of customer data collection is one of the most notable benefits of mobile app ordering. This data helps restaurants tailor their marketing strategies and offer personalized promotions to their customers. Moreover, by monitoring customer behavior and preferences, restaurants can improve their menu and overall customer experience.

Loyalty programs have also become an essential component of mobile app ordering. Fast casual restaurants are offering loyalty programs that incentivize customers to place orders from their apps and reward them for repeat business. By integrating these programs with their mobile apps, restaurants can promote customer loyalty and encourage increased app usage.

Revolutionizing the Restaurant Industry: Increase Profits with Personalized Online Menus and Online Ordering

The Rise of Self-Service Kiosks

Self-service kiosks are gaining popularity in fast casual restaurants as they enable customers to place their orders independently without the assistance of a cashier.

A significant advantage of self-service kiosks is the reduction in labor costs. Restaurant owners can reduce their labor costs by eliminating the need for a cashier, which can have a positive impact on their profitability. Additionally, self-service kiosks can help reduce wait times, enhancing customer experience.

However, deploying self-service kiosks presents its own set of challenges. Some customers may not feel comfortable using technology and may prefer to place their orders with a cashier. Restaurant owners must ensure that their kiosks are user-friendly and straightforward, or they risk frustrating their customers.

The Benefits of Self-Service Kiosks: How Self-Service Kiosks Can Improve Your Restaurant Customer Experience

Benefits of Fast Casual Ordering Technology

Fast casual ordering technology offers numerous benefits for both restaurant owners and customers alike. For restaurant owners, it can improve efficiency and reduce labor costs while providing valuable data insights to enhance the customer experience.

For customers, fast casual ordering technology provides speed and convenience. Customers can quickly and easily place their orders without waiting in long lines. Mobile app ordering offers further convenience by allowing customers to customize their orders and pay for their food from their smartphones.

By adopting fast casual ordering technology, restaurant owners can increase customer satisfaction and loyalty while improving their bottom line. Customers can enjoy a hassle-free dining experience and personalized service.

Challenges That Come with Implementing Technology

Fast casual restaurants are increasingly adopting ordering technology to enhance their services, but with this comes some challenges. The usability of the technology is a critical challenge as customers should be able to navigate the technology quickly and easily. If it’s not user-friendly, it can lead to frustration, which could drive away customers.

Reliability is another challenge of ordering technology. If the technology fails, it can cause long wait times for customers and damage the restaurant’s reputation. Security is also a concern, as restaurant owners must ensure that their technology is secure to prevent data breaches that could compromise customer information.

Case Studies of Successful Fast Casual Ordering

There are many examples of fast casual restaurants that have successfully implemented ordering technology. One such example is Panera Bread, which has implemented both mobile app ordering and self-service kiosks. By doing so, they’ve been able to improve efficiency and reduce wait times for customers. Additionally, they offer a loyalty program that rewards customers for their repeat business, which has helped increase customer loyalty.

Another example is McDonald’s, which has implemented self-service kiosks in many of their locations. By doing so, they’ve been able to reduce labor costs and improve efficiency. Additionally, they offer mobile app ordering and a loyalty program, which has helped increase customer engagement and loyalty.

How Fast Casual Ordering Technology Impacts the Customer Experience

Fast casual ordering technology has a significant impact on the customer experience. By reducing wait times and improving efficiency, customers are able to order their food quickly and easily. Additionally, mobile app ordering and loyalty programs offer a personalized experience that helps build customer loyalty.

However, it’s important to ensure that the technology is easy to use and navigate, in order to avoid frustrating customers. Additionally, restaurant owners must ensure that their technology is reliable and secure, to protect customer information and prevent data breaches.

Future Outlook on Fast Casual Ordering Technology

The future of fast casual ordering technology is bright. As technology continues to advance, we can expect to see even more innovative solutions in the fast casual restaurant space. This includes things like voice ordering, facial recognition, and artificial intelligence.

Additionally, as more restaurants adopt these technologies, customers will become even more comfortable with ordering their food through these channels. As a result, we can expect to see a continued shift away from traditional ordering methods and towards fast casual ordering technology.


The latest trends in fast casual ordering are transforming the way we dine. Restaurants are adopting fast casual ordering technology, including mobile apps and self-service kiosks, to enhance customer experience. While implementing these technologies can present challenges, the advantages are apparent. By reducing wait times, increasing efficiency, and providing personalized experiences, fast casual ordering technology is revolutionizing the restaurant sector. With technology constantly advancing, we can anticipate even more inventive solutions in the future.

EZ-Chow has solutions such as an Online Ordering Solutions and Self-Ordering Kiosk Solutions that integrate into your existing POS systems. To learn how EZ-Chow can help you with these initiatives and more, get started by contacting us here.

Reward your customers with a loyalty program that increases profits, customer engagement and repeat visits….learn more.



Bernie Fussenegger
Bernie Fussenegger
Marketing,Branding & e-Commerce -Consultant
Click to learn more about Bernie Fussenegger

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