Artificial intelligence (AI) is making its way into every industry, from banking and healthcare to retail and food. AI voice ordering is the newest trend in digital customer service, and it’s set to have a major impact on restaurants and their customers.
Artificial intelligence is already changing many industries with its ability to analyze massive data sets, recognize patterns, and make logical conclusions about vast amounts of information.
In the restaurant world, AI will help drive higher guest satisfaction by simplifying operations and providing intuitive customer service. Think of it like an intelligent waiter taking reservations or an automated payment system that eliminates the need for cashiers.
How Artificial Intelligence Will Transform Voice Ordering
Voice ordering has been around for nearly as long as people have been ordering food. If you’ve ever been to a dive bar and ordered a drink by simply whispering into the phone, you’ve already experienced voice ordering. AI is expanding voice ordering to include a variety of additional features.
Some of these include ordering from digital menus and tableside ordering from a digital menu that maps to the table’s food or beverage items. Customers can also order multi-course meals or just dessert using AI. AI can also conduct background check for employees, which can help businesses avoid hiring or training cheaters. Voice ordering is also becoming more contextual, so it can understand customer preferences, such as preferred language or food allergies.
AI-Enabled Voice Operated Automated Teller Machines (VOTMs)
VOTM stands for “automated teller machine.” These are the shiny new machines that you can order tacos or coffee from, have your paycheck deposited, and pay your bills. They use AI to allow both human and machine interactions. So, when you order, the AI-enabled VOTM can speak to you, understand what items you’re ordering, and automatically print a receipt and deposit your money. These are examples of how AI can be implemented in a centralized system and make use of data to become smarter.
AI for Scheduling and Reservations
AI can be used to help schedule orders, manage inventory, and make reservations. These functions were previously only possible through human management. Now, with AI, restaurants can schedule and manage these tasks from a centralized system. By bringing all of these functions under one roof, AI can help businesses scale by handling account management, inventory and scheduling for multiple locations, and other functions that require a lot of human oversight.
AI can also be used to help manage reservations. The AI for scheduling function can be used to automatically create and manage reservations for each customer. This means less effort on the customer’s part, especially if the reservation is for a specific time and date. This allows managers to focus on the task at hand and not on taking reservations.
AI-Driven Away Message and Messages When Orders Are Complete
You’ve just placed an order and the order taker walks away. Before, the only option was to leave an open message on the order taker’s phone. Now, AI can detect that the order taker has left the table and leave a message to let the customer know when the order is completed. It can also send a message when the order is completed.
With AI, businesses can now notify customers of open orders and let them know when their order is complete. This saves time for the order taker, who doesn’t need to constantly walk away from their table to look for a message.
AI for Table Management and Seating Availability
AI can also be used to manage tables and seating availability. With the rise of digital menus, the complexity of managing seating has grown tremendously. AI can help businesses manage this complexity by analyzing massive amounts of data to make smart decisions. For example, AI can be used to determine which tables are the most active.
These tables can then be prioritized for managers’ attention. Another use for AI is to determine which tables should be reseated. Seating charts were created to help businesses manage seating availability, but AI can analyze information in a way that’s even more efficient.
The Future of Artificial Intelligence in Restaurant Operations and Customer Service
AI is already being used to help manage operations and deliver quality service to guests. AI can help restaurants optimize staffing by managing wait times and scheduling shifts. It can also help manage inventory by managing and optimizing stock levels. AI can also be used to analyze customer data to determine the best way to serve customers.
The technology that powers voice ordering is growing faster than ever. This means that the demand for qualified individuals with the right skills will grow even faster.
There are a few ways that you can prepare yourself for the use of artificial intelligence. Consider investing in technology that automates as many tasks as possible. This way, more time is available for employees to engage with guests face to face. Train your staff on how to use the new technology. This will help them understand how to use it and make sure that it’s running smoothly. Artificial intelligence will change the way restaurants operate and deliver quality service to their guests, and it’s going to be exciting to see how it evolves over the next few years.
EZ-Chow has solutions such as an Online Ordering, Self-Ordering Kiosks and Rewards/Loyalty Solutions that integrate into your existing POS systems. To learn how EZ-Chow can help you with these initiatives and more, get started by contacting us here.