How Convenience Stores Threaten Fast Food Restaurants
Fast-food chains have been struggling to keep up with the demands of customers who are increasingly looking for more convenient ways to eat. To stay ahead, fast food chains need…
How Technology Is Changing The Way We Eat: From Fast Food to Fine Dining
Have you ever walked into a restaurant and been so blown away by the architecture or ambiance that you didn’t even think about what you were going to order? Maybe…
Understanding Your Customers with Order History Data
Do you know what your customers’ favorite dishes are at your restaurant? Do you have a clear idea of which items sell best? If you’re like most restaurants, the answer…
How Ordering Apps Changed How Customers Engaged with Restaurants
As we start, put yourself into the customers shoes and think about how you changed the way you engaged with brands over the last 10 years, but really how COVID…
The Pros and Cons of Operating A Ghost Kitchen Restaurant: The Secret Behind the Success
A ghost kitchen is where your kitchen services (food prep, cooking etc) are not operated out of an existing restaurant but run out of a rented space and operated by…
How Technology Can Benefit Restaurant Employees Instead of Replacing Them The Rise of Digital Technology in the Restaurant Industry
The restaurant industry is changing at a rapid pace. New technologies are being introduced almost every day, giving rise to the term ‘disruption'. While it may seem like these changes…
Ways Artificial Intelligence Voice Ordering Will Impact Restaurants and Customers
Artificial intelligence (AI) is making its way into every industry, from banking and healthcare to retail and food. AI voice ordering is the newest trend in digital customer service, and…
Employee and Patient Self Service Kiosks in Hospitals and Healthcare
When it comes to improving patient care and reducing the time it takes to complete common tasks, self-service kiosks are one of the most popular options available. If you’re unfamiliar…
Emerging Trends in the Travel and Tourism Industry
A couple weeks ago we covered the meetings and events industry and how COVID really changed the way events were being help and how technology really helped shape the industry…
Ways Loyalty Programs Use Data to Drive Customer Engagement
With the shift in customer expectations, loyalty programs need to evolve in order to meet them. In this article, we look at several ways loyalty programs use data to drive…